FAQ

Frequently Asked Questions (FAQ)

1. What is Novaren Select?
Novaren Select is an Australian online store offering stylish and comfortable women's clothing, lingerie, and accessories. We focus on quality, elegance, and everyday essentials.

2. Where do you ship to?
We ship exclusively within Australia. Shipping rates and delivery times vary depending on your location.

3. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard Australian delivery takes 3-7 business days, while express delivery is faster.

4. Can I return or exchange an item?
Yes, we offer returns and exchanges within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. For hygiene reasons, lingerie cannot be returned.

5. How do I initiate a return?
Please visit our Returns page, fill out the return form, and follow the provided instructions. Once your return is approved, you'll receive further guidance.

6. What should I do if I receive a faulty or incorrect item?
We're sorry for the inconvenience! Contact our customer support team within 7 days of delivery with your order details and photos of the item, and we'll resolve the issue promptly.

7. How can I find my size?
Check our Size Guide available on each product page. If you're unsure, feel free to contact us for personalised assistance.

8. Do you offer gift cards?
Yes! We offer digital gift cards in various amounts. They're perfect for birthdays, holidays, or special occasions.

9. How can I track my order?
Simply visit the "Track My Order" page on our website and enter your order details to monitor your delivery status.

10. How can I contact customer support?
Our support team is available via email at support@novarenselect.com or through our Contact Us page. We aim to respond within 24 hours on business days.