Privacy Policy

1. Introduction

At novarenselect.com, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make a purchase. By using our website, you consent to the practices described in this policy. Our website is powered by Shopify, and as such, Shopify may collect certain information to help us manage your orders and improve your shopping experience.

2. Information We Collect

We collect personal information that you provide to us directly when you place an order or interact with our website. This may include:

  • Personal Identification Information: Name, email address, shipping address, phone number, payment information.
  • Non-Personal Identification Information: IP address, browser type, device type, browsing behaviour on our site (e.g., pages visited, time spent on the site).

Additionally, Shopify automatically collects data to enable the functioning of the platform, including but not limited to:

  • Cookies and analytics data (e.g., Shopify Analytics)
  • Device information
  • Location data for shipping and tax calculations

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders, including shipping and handling.
  • To communicate with you regarding your order status, delivery, and customer support.
  • To send you promotional emails, newsletters, or updates (only if you’ve opted in).
  • To improve our website functionality and user experience by analysing website traffic and patterns using Shopify's built-in analytics tools.
  • To comply with legal obligations and resolve any disputes.

4. Payment Information

All payment transactions are processed securely through Shopify’s payment gateway. We do not store your payment information on our servers. However, the payment information you provide is encrypted using SSL (Secure Socket Layer) technology during transmission.

5. Cookies

We use cookies on our website to enhance your user experience. Cookies are small text files stored on your device that help us recognise your preferences and optimise the functionality of our website. Shopify may also use cookies for its own analytics and site performance monitoring.

You can control cookie preferences through your browser settings.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with third-party service providers who assist us in running our business, such as payment processors, shipping companies, and email marketing platforms. These third parties are required to protect your data and may only use it for the purpose of providing their services to us.

Shopify may also share certain information with its third-party partners, such as payment processors and analytics providers, to ensure smooth transactions and improve service.

We may also disclose your information if required by law, to comply with legal obligations, or to protect our rights, property, or safety.

7. Data Security

We take reasonable measures to protect the personal information you provide us from unauthorised access, alteration, or disclosure. However, no data transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Request the deletion of your personal information (subject to certain legal obligations).
  • Opt-out of receiving marketing communications at any time by clicking "unsubscribe" in the email or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. These external sites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect as soon as it is posted. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights related to your personal data, please contact us at:

Email: support@novarenselect.com