Return and Refund Policy

1. Introduction

Thank you for shopping at novarenselect.com. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund policy as outlined below.

2. Return Eligibility

You are entitled to request a return and receive a refund or exchange within 14 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition, including any tags, packaging, and accessories.
  • The item must not be a final sale or personalized item, as these are not eligible for returns.

3. How to Initiate a Return

To initiate a return, please contact us at support@novarenselect.com within the 14-day return window. Please include the following information in your email:

  • Your order number
  • The product(s) you wish to return
  • A reason for the return (optional, but helpful for our team)

Once we receive your return request, we will provide you with further instructions on how to return the product.

4. Return Shipping Costs

You are responsible for the return shipping costs, unless the product is faulty, damaged, or incorrect. We recommend using a tracked shipping service to ensure the safe return of your item.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

6. Damaged or Faulty Products

If the product you received is faulty, damaged, or incorrect, please contact us immediately at support@novarenselect.com. We will offer a full refund or replacement, including return shipping costs. Please provide photos of the damaged or incorrect item to help us resolve the issue quickly.

7. Exchange Policy

If you would like to exchange an item, please follow the same process as a return. You can either request a refund for the original item and place a new order for the desired product, or, if applicable, we will process the exchange depending on availability.

8. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Final sale items
  • Gift cards
  • Personalized or custom-made products
  • Products that have been opened or used

9. Delivery Information

Orders are processed and dispatched within 48-72 hours after confirmation. All orders are shipped with tracking, and the estimated delivery time is between 7 to 10 business days. Once your order is dispatched, you will receive an email with tracking information.

10. Contact Us

For any questions, or to initiate a return or exchange, please contact us at support@novarenselect.com. We will be happy to assist you.